Social inclusion report 2017


  1. History of the Shop. When the Village Shop closed in 2008, in response to many who needed the services and supplies of a general store within walking distance, a group of enterprising people formed a ‘co-operative’ and raised money from within the Parish. This enabled them to re-open the defunct Village Shop on 28 March 2009 as a ‘community shop’. In November 2011 this ‘unincorporated association’, seeing the need for a firmer foundation for future development, became a Community Interest Company under the name of Crafthole Community Shop. Since then the administration of the shop has been in the hands of a board of directors (of whom, many were prominent in the setting up of the shop)
  2. Current Situation. At present we have 7 directors, who as well as being directors are active volunteers in the shop’s day to day running. We also have a paid part-time manageress (who is not a director) and one volunteer who offers her services as the secretary for the C.I.C. We have in all about 30 volunteers on our ‘on call’ roll, of which 3 are paid staff. One of the directors who manages the finances is also paid.

There is a sub post office in another section of the shop premises operated by a sub-post mistress (who is also the part-time manager of the shop)

The shop has prospered year on year, enabling us to donate money and gifts in kind to local worth causes in the y/e 31 March 2017 amounting to £220.

Also in this current year, we have again added to our suppliers of goods from this region – thereby affecting our overall purchases of bread, cakes, milk, eggs, meat, pasties, cards, honey, biscuits, crisps, fudge, clotted cream, cheese and fruit juices from locally sourced suppliers and effectively reducing further on our carbon footprint.

  1. Stakeholders
  2. Our stakeholders are 1. Residents of the village and parish. 2. Visitors to this popular holiday location. 3. Local producers/suppliers in the surrounding area.
  3. Consultation. Crafthole and district is a close-knit community with many groups, societies and other opportunities for the Parish to get together (See 4. Background to Parish, below) The shop/P.O. is one of those centres of gathering where via our volunteers serving in the shop, we can informally assess the support for the continued and assured presence of the shop and how much of a valuable community asset it is. Also on the board of the C.I.C. we have, a local Parish Councillor, local church workers, W.I. committee member, Sports and Social club members and members of other groups in the Parish. By these means we have gathered information and feedback whereby we have managed to ascertain the corporate mind and heart of the community regarding the shop – and it is by and large a good report. We continue to increase our stock range in response to personal requests from our customers. Also the shop has maintained its liaison with charities etc. in the locality – displaying sponsorship forms for fundraising, as well as notices for local events, and having at the counter collecting boxes for local charities.
  4. Background to the Parish

Crafthole is one of 5 villages/hamlets that comprise the parish of Sheviock.  The villages are  located within a mile of each other, Crafthole being in the centre. Crafthole is the largest with a population of about 350 residents (of which an estimated 40 – 50% use the shop at some time). The other villages comprise the rest of the population: totalling 625 people in all.

The age-profile of the Parish is:-

0-15 years  11.6%                           Working age 61.5%                          Over 65 years 26.9%

In the last census, 84% expressed their satisfaction with the local area as a place to live and overall 67% feel they ‘belong’ to the neighbourhood.

With such a mixture of older folk and families with young children, Crafthole is never-the-less a  tightly-knit community, with the shop very much at its centre as a gathering point. In addition it  is providing a ‘life line’ to the elderly, many of whom have to depend on it for their daily   household essentials.

As a result, the shop is truly described as a ‘community shop’ in every way.

Bryan Pullinger (Director Crafthole Community Shop CIC)

     April 2017